Returns & Exchanges

Ressence Watches offers a 14-day return window for all timepieces, provided they are in their original, unworn condition with all security seals intact. We strive to ensure your complete satisfaction with our innovative horological designs.

1

Initiate Your Request

Contact our concierge team via the support portal to request a Return Merchandise Authorization (RMA) number within 14 days of delivery.

2

Secure Packaging

Place the watch in its original presentation box, ensuring all documentation, warranty cards, and protective films are included.

3

Insured Shipping

Affix the provided prepaid shipping label to your package and drop it off at an authorized courier location for secure, insured transit.

4

Inspection and Refund

Once our master watchmakers verify the integrity of the piece, your refund will be processed to the original payment method within 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing